FAQs
Processing Time
Orders are typically processed within 3–5 business days.
This does not include shipping transit time.
Shipping Time
Once shipped, orders usually arrive within 3–7 business days depending on your location and the carrier.
Returns & Exchanges
We want you to love your purchase! If there’s an issue, please review our policy below.
Returns
-We accept returns within 14 days of delivery
-Items must be unused, unworn, and in original condition
-Original shipping costs are non-refundable
-Buyer is responsible for return shipping
Exchanges
-Exchanges are accepted within 14 days of delivery
-Item must be returned in original condition
-Exchanges are subject to product availability
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
-Custom or personalized items
-Wax melts (for hygiene and safety reasons)
-Earrings (if applicable, for hygiene reasons)
-Sale or clearance items
-Custom orders
-UV DTFs
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can make it right.
How to Start a Return or Exchange
To request a return or exchange, please contact us with your order number and details. We’ll respond within 1–2 business days.