Refund policy

We want you to love your purchase! Please review the details below.

Returns

  • Returns are accepted within 14 days of delivery

  • Items must be unused, unworn, and in original condition

  • Original shipping costs are non-refundable

  • Customer is responsible for return shipping costs

Exchanges

  • Exchanges are accepted within 14 days of delivery, subject to availability

  • Items must be returned in original condition before an exchange is issued

Final Sale Items
The following items are final sale and cannot be returned or exchanged:

  • Custom or personalized items

  • Wax melts (for hygiene and safety reasons)

  • Earrings (if applicable, for hygiene reasons)

  • Sale or clearance items

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you.

How to Start a Return or Exchange
Please contact us at thesuburbancrafter@icloud.com with your order number and details. Returns sent without approval may not be accepted.